Terms & Conditions

RETURNS

Returns can be processed as follows:

-All merchandise must be returned within 20 days of purchase, unused in its original packaging. That includes any box and/or tags that the product came with. We're happy to accept your returned item but let's face it, we're just going to sell it to someone else. So please give us all the stuff back so that we can offer a whole, complete, brand new item to someone else. Thanks!

Non-Returnable:
Any liquid materials, Inflatable boats, drop shipped boat seats, outboard motors, life rafts, kayaks, trailers, cut goods, custom canvas, products with a broken seal, Drop ship items, clearance items, close-outs, discontinued and specially ordered items are not returnable. If these items are found to be damaged or defective, you must notify us within 10 days for replacement. We can not accept returns older than 20 days.

- All returns require a RMA#. To obtain a RMA# Call 978 410 3200 or email Sales@BoatStore.com . You will be given the shipping address at that time. Be sure to write the   RMA # number on the outside of the shipping box.

-We will refund shipping costs on damaged merchandise or in the case that we shipped the wrong item(s).  If discounted shipping or multiple shipments are made the actual shipping cost will apply.

-Used merchandise cannot be returned.

-Labor fees are not refundable

Backorders:
If an item is not readily available, out of stock, or subject to a manufacturer's delay; a Customer Service Representative will notify you. We will not charge you for the item(s) until shipped, with the exception of items shipped directly from the manufacturer.

Direct Factory Shipments (Drop Ship):
Items shipped directly from the supplier/manufacturer are billed at the time of order, additional service fee's or state tax may apply.

Pricing And Availability:
Please note that prices are subject to market conditions and therefore may change without notice. Certain products may be withdrawn from sale at any time or may not be continuously in inventory. Check online or call for the most current pricing and availability.

PRICE MATCH POLICY

1. We gladly match prices on IDENTICAL ITEMS (i.e. same color, size, model year, etc.)
2. Items must be in stock and ready for immediate shipment.
3. The price must be VERIFIABLE. In other words, if we are price matching a retail location we need to be able to call and verify stock, price, model year, etc. So if no one answers the phone then we can't match their price. (And by the way, we do actually call.) If we're price matching a website the price, photo, stock, model year, etc must be clearly displayed.
4. Price matching is not done on top of any current sale, there's no combining discounts
5. Price matching is done only on new items.
6. Price match is available for manufacturer-authorized dealers only. Authorized dealers are listed on the manufacturer's website. There are many websites out there that are just individuals selling random stuff out of their garages on the side. We're not going to compete with them. Do business with them at your own risk.
7. We only price match with business located in the US.
8. Some items may not be eligible for price match due to manufacturer pricing requirements.
9. We cannot match a price that is below our cost.
10. Our Price Match Policy is subject to change at any time.